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Import Procedures
Customer Service Guide

Import Procedures


Arrival Notice

Arrival Notices will be sent to customer by post.

·  1 day before vessel arrival at port.

To receive arrival notice through My OOCL Center, please refer to: http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Arrival+Notice.htm

Delivery Order

Delivery Order will be released upon the settlement of charges applicable / due against the B/L at our counter (up to BDT 5000.00) and if more than BDT 5000.00 at our Bank Account maintained with HSBC Bangladesh and the bank pay in slip as evidence of deposit.

1.    Payment of all outstanding charges including Detention and Demurrage 
       Please refer to the below link for Bangladesh Detention and Demurrage tariff: 
http://www.oocl.com/bangladesh/eng/localinformation/ddfreetime/?site=bangladesh&lang=eng)

2.    Submission of relevant IB documentation

3.    Duly endorsed Original Bill of Lading; or a proof of identity if a Sea Waybill

4.    For Frieght Forwarder Shipment to release D/O it is mandatory to surrender the original B/L 
       either at POL or at POD office.

       

Merchant Haulage Arrangement

1. If customer wants to take container from port to his premises, have to provide LOI (undertaking on non judicial stamp)

2.    Send email to [email protected] for such arrangement.

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