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TORONTO CUSTOMER SERVICE CENTER 

North America Customer Service Handling Structure

Office Address & Office Hour 
Contact Information
Support Services
Emergency Contacts After Office Hours
Management Team Contact Information

Office Address

Toronto Office

OOCL (Canada) Inc.
703 Evans Avenue
Suite 300
Toronto, Ontario, Canada M9C 5E9

Tel: (1) 416 620-4040

Office Hours
Mon - Fri : 08:30 - 17:00 Eastern Time

Contact Information

Scope Email Telephone Number
General Import Inquiries [email protected] (1) 888 388-6625
General Export Inquiries [email protected]
Reefer Export Inquiries [email protected]
Project and Oversized Cargo [email protected]

Support Services

Scope Email Telephone Number
Export Documentation [email protected] (1) 800 822-6625
Rate Inquiries [email protected] (1) 888 888-6625
Sales Inquiries [email protected]

Emergency Contacts After Office Hours


Scope Key Contact Mobile/Cell Number
Customer Service Export Hesham Shaarawy (1) 416 721-5863
Beverley Bryck (1) 416 671-2948
Customer Service Import Hesham Shaarawy (1) 416 721-5863
Beverley Bryck (1) 416 671-2948
Operations Nelson Tsoi (1) 416 804-9698
Tony Ding (1) 647 308-4197
Brian Keegan - Montreal (1) 514 294-2735
Sales Robert Wilshire (1) 416 627-2059

Management Team Contact Information 

Scope Contact Name Email Phone Number
Customer Service Hesham Shaarawy [email protected]

(1) 416 620-8926

Operations

Nelson Tsoi

[email protected]

(1) 416 620-8920

Sales

Robert Wiltshire

[email protected]

(1) 416 620-8921

Finance    Y P Lau [email protected] (1) 416 620-8958

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