Coordinator, Global Customer Service Support Center
Location
Shanghai office
- To assist in Key account entry point for customer service team (CSU), to assist AP/ EU/ NA regional CSU for selected customers (Core BCO/ Tier-One BCO) business and provide general administration support to lead CSU teams
- To provide customer service related SOP consolidation and maintenance on Core BCO team sites and on My OOCL Center (MOC), to update regional CSU list on ooclwiki.
- To generate report to support customer analysis in line with Lead CSU requirements, e.g. trunk vessel delay report, rolling forecast performance, Transit Time Performance.
- To centralize customer profiles verification and customer new registration verification globally
- To centralize EU/US sanction lists monitoring and ensure no existing customers are listed on the sanction lists
- To support other tasks for 24/7 team
- Fluent English, both oral and written
- Bachelor degree preferably in Logistics, Business or related
- CET-6, good command of both oral and written English
- Problem-solving and negotiation skills
- Skillful communication with internal and external
- Accountable and responsible, Positive attitude under high pressure, patience
- Strong PC skills required (Microsoft Office 2007 Word, Excel, PowerPoint etc.)
- Location: OOCL Plaza
- Need to do evening shift (12:30 PM – 20:30 PM)
- Frequency: one week per month
How to apply
If you would like to commit to a rewarding career in the OOCL Group, please email your application with detailed resume to [email protected] or address to:
Human Resources Department
Orient Overseas Container Line (China) Limited
21st Floor, OOCL Plaza, No. 841, Yan An Road (M), Shanghai 200040
P. R. China
If your qualifications and experience are considered relevant for the position you have applied for, you will be contacted for an interview within 6 weeks. All applications will be treated in strict confidence. Submitted resumes will be kept for a period of six months and will only be used for recruitment purposes.
* OOCL is an Equal Opportunities Employer
