Customer Care Specialist

Accountabilities

CargoSmart Customer Care is a global customer support team.  This position is responsible for.

• Providing high quality customer service to global CargoSmart customers
• Acting as single contract of the customer for any issues related to CargoSmart product
• Logging in the problems/Issues that customer reported and identifying the degree and scope of impact to customer’s operation/ business
• Keeping track of progress of problem solving with the related parties until the case closed
• Maintaining and developing customer relationship
• Understanding the requirements and processes on customer side
• Engaging in statistics analysis and monitoring the usage log as well as performance to support management decision
• Logging customer feedback and working with marketing and business development team to identify the support trends and potential product enhancement
• Preparing and conducting training to customers
• Communicating closely with technical teams for generating solutions to customers and tackling their problems

Requirements

• Fluent English (written and oral) is must.
• University graduated is preferred
• Basic experience and background of business knowledge (trading, shipping, import or export)
• Willing to work under pressure and work on shift turn
• Good PC workstation skills (Word for Windows, Excel)
• Able to work independently to accomplish assigned tasks
• Meticulous in completing tasks with minimal margin for error
• Excellent dependability record
• Demonstrated experience in developing and maintaining positive customer relationships
• Demonstrated experience in process management
• Experience in understanding and implementing the business objective / goal
• Willing to accept challenges and additional on-job assignments

Remarks

Job location: Zhuhai

How to apply
If you would like to commit to a rewarding career in the OOCL Group, please email your application with detailed resume to [email protected]
If your qualifications and experience are considered relevant for the position you have applied for, you will be contacted for an interview within 6 weeks. All applications will be treated in strict confidence. Submitted resumes will be kept for a period of six months and will only be used for recruitment purposes.

* OOCL is an Equal Opportunities Employer