Top
Local Information
Home  /  Local Information  /  Customer Service Guide  /  
Import Procedures
Customer Service Guide

Import Process

Arrival Notice

Arrival Notices will be sent to customer

  • 2 days before vessel arrival at port for shorter transit time shipments  (USA/Canada/Intra Europe)
  • 4 days before vessel arrival at port for long transit time shipment (Far East)

For arrangement to receive arrival notice through My OOCL Center, please refer to:

http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Arrival+Notice.htm

Delivery Order

Release note  or release directly on the terminal upon the submission of:

a)    payment of outstanding charges including Detention and Demurrage 
b)    duly endorsed Original Bill of Lading if applicable
c)    in case of SW Bill or telex release,   written authorization required from the Consignee if handling party (freight forwarder/custom broker) is not the Consignee
d)    in case of direct release request on the terminal :  written request to release on the terminal on own applicant’s responsibility and liability.

    Local Information