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Haulage Arrangement
Customer Service Guide
2. Arrange Empty Container Pickup and Full Container Return to Terminal
Upon receiving our Booking Acknowledgement (BA), you can arrange the empty container pickup by:

2.1 Appointing OOCL Haulage Service (Carrier Haulage)

For Hong Kong & South China Domestic trucking or Cross Border trucking between in Hong Kong & South China Region.

 
Cut-off Time of Liner Haulage Trucking Appointment

Trucking Type

Normal Business Day
(From Monday to Friday)

Public Holiday for Chinese New Year /
China National Day

Domestic Trucking

1 working day at 14:00 prior to trucking appointment date  

3 working day at 14:00 prior to trucking appointment date

Cross-Border Trucking

1 working day at 12:00 prior to trucking appointment date

3 working day at 12:00 prior to trucking appointment date

 

2.2 Arranging Haulage service by yourself (Merchant Haulage) :

If shipment is loaded from Hong Kong, you are required:

  • To make appointment before empty container pick up, simply call our 24x7 hotline 852-25066700 unless "empty container pick up location" is specified in our Booking Acknowledgment (BA).
  • Appointments can be made 6 hours to 5 Days prior to the empty container pick up.
  • Once appointment is made, system will return you with a reference number and indicate the empty container pick up location if the appointment is accepted.
  • Mark down the Reference Number in BA and then bring along the (BA) to the assigned depot for empty container pick up at the appointed date/time; to return the laden container to the terminal before cargo closing time.

If the shipment is loaded from Shenzhen including Shekou, Yantian, Chiwan or Da Chan Bay, you are required:

  • To make appointment before empty container pick up, simply call our 24x7 hotline 755-8264 5110, 2 hours prior to exchange the “Equipment Interchange Receipt (EIR) at designated location in our Booking Acknowledgement (BA).
  • Appointments can be made 4 hours to 5 Days prior to the empty container pick up.
  • System will return you with a reference number and indicate the empty pick up location if the appointment is accepted.
  • Mark down this reference number in the BA, bring the BA to exchange EIR which having your appointment reference number, appointed empty pickup time and pickup location.
  • Bring this EIR to the assigned depot/ terminal for empty container pick up at the appointed date/time; to return the laden container to the terminal before cargo closing time.
  • When there is NO dedicated appointment Hotline 755-8264 5110 showing in our BA, you can exchange the EIR at the assigned location directly without making appointment.

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