Office Address & Office Hour
Customer Service & Sales Contact Information
Emergency Contacts After Office Hours
Management Team Contact Information
Office Address
Hong Kong – Main Office
Orient Overseas Container Line Limited - OOCL Hong Kong Branch
16/F., One Harbour Square, 181 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong.
Tel : (852) 2506 6888
Office Hour:
Mon – Fri : 08:30 – 12:00, 13:00 – 17:30
Sat & Public holiday: Closed |
Hong Kong – Counter Office
(for Bill of Lading Release / Delivery Order Release)
Orient Overseas Container Line Limited - OOCL Hong Kong Branch
16/F., One Harbour Square, 181 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong.
Office Hour:
Mon – Fri : 08:30 – 12:00, 13:00 – 17:30
Sat : Closed (By appointment only for urgent service)
|
Customer Service & Sales Contact Information
1) Booking & Shipping Instruction (SI) Submission
# To avoid Manual Booking fee / Manual SI fee, please submit your booking / SI via
OOCL's on-line portal. Please refer to our
Booking submission guide /
SI submission guide or contact our customer service department for assistance.
2) General Enquiry/ Sales & Rate Enquiries
3)Emergency Contacts After Office Hours (Service Hours: from Monday to Friday at 17:31 to 23:00; Saturday/Sunday & public holiday at 09:00 to 23:00)
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Scope
|
Hong Kong & Macau
|
Shenzhen *
|
Guangzhou *
|
|
Issues related to Outbound Customer Service
|
(852) 9095 3900
|
(86) 138 0989 7744
|
|
Issues related to Inbound Customer Service
|
(852) 5569 0014
|
(86) 180 3818 9150
|
|
Issues related to Reefer Shipment
|
(86) 189 2608 2639
|
(86) 189 2608 2639
|
|
Issues related to Empty Container Pick Up/ Return
|
(852) 9069 0214
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(86) 138 0989 7774
|
4) Management Team Contact Information
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Scope
|
Location
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Contact Name
|
Email
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Phone Number
|
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Outbound Customer Service
|
Hong Kong & Macau
|
Eric Au
|
[email protected]
|
(852) 2506 6666
|
|
Shenzhen *
|
Sindy Lu
|
[email protected]
|
(86) 755 2588 1022
|
|
Guangzhou *
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(86) 20 3815 5168
|
|
Inbound Customer Service
|
Hong Kong & Macau
|
Thomas Xiao
|
[email protected]
|
(852) 2506 6666
|
|
Shenzhen *
|
(86) 755 2588 1022
|
|
Guangzhou *
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(86) 20 3815 5168
|
|
Reefer Customer Service
|
Hong Kong & Macau
|
Peggy Lin
|
[email protected]
|
(852) 2506 6806
|
|
South China
|
(86) 755 8264 6388
|
|
Operations Equipment
|
Hong Kong, Macau and South China
|
Michael Wen
|
[email protected]
|
(86) 755 8264 6363
|
* Shenzhen serves Dongguan, Huizhou, Shantou and Haikou
* Guangzhou serves Foshan, Zhongshan, Zhanjiang, Kunming
For further inquiries, please contact Eric Au.
