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Import Procedures
Customer Service Guide

Processes and Advisory

Import Process & Documentations

Arrival Notice

Arrival Notices will be sent to customer

  • 2 days before vessel arrival at port for short transit time shipment
  • At least 5 days before vessel arrival at port for long transit time shipment.

For arrangement to receive arrival notice through My OOCL Center, please refer to:

http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Arrival+Notice.htm

 

Issuance of Delivery Order, NOC and Gate Passes

Delivery Order will be released upon the submission of following docs and desired Payments:

a)     payment of outstanding charges including Detention and Demurrage (Please refer to

      http://www.oocl.com/pakistan/eng/localinformation/ddfreetime/?site=pakistan&lang=eng 

                                                                   &  

http://www.oocl.com/pakistan/eng/localinformation/localsurcharges/?site=pakistan&lang=eng 

b)     Submission of Duly endorsed OBL, Undertaking on company’s letter head from Consignee, copy of NIC from D/O receiver as proof of identity.

 /NR/rdonlyres/FD0D86FF-90AB-4EB2-9F17-71CE01B64607/0/example.pdf 

c)      Security Deposit will be refunded upon clearance of all dues including Detention, Damage or contr

/NR/rdonlyres/5FF533EC-4B3F-4DFA-B5B7-9C51576C53AF/0/tariff.pdf

Lost and upon submission of EIR.Please refer to attached file for Standard Security Deposit Requirement.  

d)     All customers are requested to please settle the detention charges within 5 days after MTY return

      of contaiiners at MTY Yard, in case of delay security deposit amount will be subnitetd in bank to

      recover the Detention / Damag, Dirty etc charges.

Documents submission process to declare the NVO house B/L in Pakistan Customs.

Local NVO must submit the Custom Manifest request alongwith the house copy 36 hours prior arrival of vessel.In case of delay all Custom penalties will be on local NVO account.For any immediate contact please send message [email protected]

IB B/L Requirements

1. Consignee's city name must be shown in B/L.
2. Accept consignee"to order" but if notify is a person, then must show the complete address of notify party
    on B/L image. 

 

Payment Process

Invoice

Please obtain Original Invoice as well as Copy Invoice through any of the following channels:

a)     Download from http://www.oocl.com/

b)     eMail.  Please contact our customer service representative for the counter service or email

      at [email protected] or [email protected] or please the respective dept

      for assistance at below contact details.

      http://www.oocl.com/pakistan/eng/localinformation/localcontacts/?site=pakistan&lang=eng

Payment Method

a)     Pay Order in favour of OOCL Pakistan Pvt Ltd or contact at our below contact

      http://www.oocl.com/pakistan/eng/localinformation/localcontacts/?site=pakistan&lang=eng

b)     Cash Deposit in Bank

Cash handling are not allowed at counter in OOCL Pakistan Pvt Ltd as such for any cash transactions, please submit your cash payment directly in below mention OOCL Pakistan

Pvt Ltd  A/C number in Hong Kong Shanghai Banking Corporation at Shaheen Complex Branch.

Account No: 001-015585-093 (for Pakistan currency only)

Then submit the Cash slip at counter to get the D/O or B/L issued.Please collect your Reciept before leaving the counter.

 

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