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Export Procedures
Customer Service Guide

Export Process

Place a Booking

Customer can place bookings with us through the following channels:

1.    Online booking via My OOCL Centre (http://www.oocl.com/) or CargoSmart (http://www.cargosmart.com/). 

Booking Acknowledgement will be sent within 2 Hours

You need to register before making the first booking.  Please register at https://moc.oocl.com/admin/registration/reg_registration_submit_main.jsf

For details, please refer to
http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Booking.htm

2.    EDI Booking

Booking Acknowledgement will be sent within 2 Hours

We can handle both the EDIFACT as well as X.12 formats.  Please refer to http://www.oocl.com/eng/ourservices/eservices/edi/ for implementation guides, more information about messages, formats and protocols, and other information to help you get started.  

For dangerous goods booking, please submit the DG declaration/certificate via the Shipment Folder in
My OOCL Center.

While for shipper owned container (SOC) booking, which require additional forms, please fill in the appropriate forms available at http://www.oocl.com/philippines/eng/localinformation/eforms/default.htm
and send to [email protected].

 

For details of the Shipment Folder, please visit: http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Shipment+Folder.htm

 

For Booking general enquiries, please enquire via:
My OOCL Centre :  http://www.oocl.com/ or
OOCL Mobile       :  http://m.oocl.com/ or
CargoSmart         :  http://www.cargosmart/

Any other information not available from above 3 channels, please contact our Customer Service:
http://www.oocl.com/philippines/eng/localinformation/localcontacts/


Export Documentation

Shipping Instruction (S.I.).  Please submit S.I. to us on / before the S.I. cut off  as per below schedule:

I.   FINAL SHIPPING INSTRUCTION

Service

Vessel

Sailing

S.I. Cut Off

Remarks

PHF via Kaohsiung

E.R. MARTINIQUE

Sunday

Sat / 1700H

All Dry Containers

Sun / 1700H

Perishable / PEZA / Reefer Cargo

PHF2 via Shekou

OOCL YOKOHAMA

Sunday

Wed / 1300H

Manila North Harbour loading

Thu / 1300H

Manila South Harbour loading

PHF2 via 
Hong Kong

OOCL YOKOHAMA

Sunday

Mon / 1200H

Mangoes

Mon / 1700H

Others (including PEZA / Reefer Cargo)

KTX4 (direct Japan)

CAPE MAYOR /  
   MOL SPARKLE /     MONACO /  
MOL
SEABREEZE

Tuesday

Fri / 1700H

All cargo type 

PPHI via Singapore

LOBIVIA /
KOTA JAYA

Tuesday

Tue / 1700H

All cargo type 

  CALICANTO BRIDGE/
NYK JOANNA

Thursday

Sat / 1700H

All cargo type 

 

Note: 
i.) For PEZA customers to avail extended shipping instruction cut off, PEZA shipper should be indicated in final shipping instruction and should appear in OOCL Bill of Lading.
ii.) Revised shipping instruction cut off for public feeders via Singapore (from 48 hours after vessel ATD MICT to abovementioned cut offs) will be effective starting July 1, 2016.
iii.) New shipping instruction cut off for Shekou and China destinations via Shekou (all cargo type) will be effective from vessel voyage PHF2-OOCL TAICHUNG v.355N (ETD Manila - Jan. 22).
iv.) New shipping instruction cut off for KTX4 - direct Japan service (all cargo type) will be effective from vessel voyage KTX4-MOL SPARKLE v.051N (ETD Manila North Harbour - Apr. 11).

 

Customer can submit SI to us through the following channels:

 

1. SI via My OOCL Centre (http://www.oocl.com/) or CargoSmart (http://www.cargosmart.com/). 

Draft B/L will be available within 6 working hours upon receipt of complete SI.

2. SI via EDI

We can handle both the EDIFACT as well as X.12 formats.  Please refer to http://www.oocl.com/eng/ourservices/eservices/edi/ for implementation guides, more information about messages, formats and protocols, and other information to help you get started

Draft B/L will be available within 6 working hours upon receipt of complete SI.

3.  SI via eMail form

Please fill in the SI Template form  (http://www.oocl.com/philippines/eng/localinformation/eforms/) and email the form to [email protected] Draft B/L will be available within 24 hours upon complete S.I. is submitted.

Issuance of Original Bill of Ladings (OB/Ls) or Sea Waybill (Express Bill):

For complete SI received before the vessel sailed, the OB/L will be ready for collection within 24 hours after vessel sailed.

For complete SI received after vessel sailed, the OB/L will be ready for collection within 24 hours after submission of the complete SI.

For Sea Waybill (Express Bill) requirement, BL will be automatically updated to seawaybill
 upon settlement of the local charges.

 You may obtain OB/Ls or Sea Waybill by:

On-Line Download through My OOCL Center (http://www.oocl.com/eng/ourservices/eservices/myooclcenter/BL+Document+Manager.htm)

OOCL Counter Offices
(
http://www.oocl.com/philippines/eng/localinformation/eforms/)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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