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Local Contacts

Local Contacts

Office Address & Office Hour

Customer Service & Sales Contact Information

Emergency Contacts After Office Hours

Management Team Contact Information

Office Address :

Manila Office 11th Floor, Two-Ecom Centre-Tower B, Bayshore Ave. Mall of Asia Complex, Pasay City 1300, Philippines Tel: (632) 5548000; (632) 5548079; (632) 5548080 Office Hours Mon – Fri : 08:30 – 17:30 Note : Counter Processing is until 16:30 only	Cebu Office 2/F Carlos Perez Building, A.C. Cortez Avenue, Mandaue City Cebu, Philippines Tel: (6332) 3440578; (6332) 3437594 Office Hours Mon – Fri : 08:30 – 17: 30
Davao Office Unit 105, 1st Floor , Topaz Tower (IT Bldg 3) Damosa IT Park, J.P. Laurel Avenue Lanang, Davao City, Philippine 8000 Tel: (6382) 2853383; (6382) 2852871; (6382) 2853384 Office Hours Mon – Fri : 08:30 – 17:30

Customer Service & Sales Contact Information :

Customer Service Contacts
Location	Scope		Email	Phone Number
Manila	Outbound	Booking	[email protected]	(632)5548000
		Bill of Lading/Invoice (Non-credit accounts) and Shipping Instruction Submission	[email protected]	(632)5548016; (632)5548137; (632)5548010
		Invoice request (Credit accounts)	[email protected] [email protected]	(632)5548093; (632)5548096
	Inbound	General Import Inquiry	[email protected]	(632)5548000
	Inbound	Invoice request (Credit accounts)	[email protected] [email protected]	(632)5548093; (632)5548096
Cebu	Outbound and Inbound	Booking and Shipping Instruction Submission	[email protected]	(6332)3440578 (6332) 3437594
Davao	Outbound and Inbound	Booking and Shipping Instruction Submission	[email protected]	(6382) 2853383

Sales Contacts
Location	Scope	Contact Name	Email	Phone Number
Manila	ALL TRADES	Ron Bryan Balarias	[email protected]	(632) 554-8080
Cebu	ALL	Connie Camballa	[email protected]	(6332) 3437593
Davao	ALL	Connie Camballa	[email protected]	(6382) 2852871

Emergency Contacts After Office Hours:

Mon - Fri : 17:30 - 23:00 Sat : 12:30 - 23:00 Sun & Holidays: 09:00 - 23:00
Location	Scope	Phone Number
Manila	Outbound Customer Service	(63-917)8395024; (63-917)8633081; (63-917)8630698
	Inbound Customer Service	(63-917)8317907; (63-917)8395019
	Operations/Equipment	(63-917)8395002
Cebu	Customer Service/Operations/Equipment	(63-917)8388952; (63-917)5267061
Davao	Customer Service/Operations/Equipment	(63-917)5267061; (63-917)8169159

Management Team Contact Information :

Location	Scope	Contact Name	Email	Phone Number
Manila	Customer Service	Michelle Santos	[email protected]	(632) – 554-8080
	Operations	Leah Ramos	[email protected]
	Financial Control	Claire Suvissor-Pancho	[email protected]
Cebu	ALL	Connie Camballa	[email protected]	(6332) - 343-7593
Davao	ALL	Connie Camballa	[email protected]	(6382) - 285-2871

Operations Contact Details :

Type of Inquiry	Inquiry Hours	Operations Contact Details
Type of Inquiry	Inquiry Hours	Email Address	Contact number
24/7 Container Pre-advise (Manila North Harbour & Manila South Harbour)	24/7	[email protected]	632-5548053; 09286914151
Container Empty Returns	24/7	[email protected]	632-5548053
Arrastre Payment & Export Declaration Submission	24/7	[email protected]	632-5548053
Delivery Order / Webtrack Concerns - Manila South Harbour	Mon. to Fri. (0830H to 1730H)	[email protected]	632-5548056
Delivery Order / Web Container Release Order (CRO) Concerns - Manila North Harbour	Mon. to Fri. (0830H to 1730H)	[email protected]	632-5548054