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Accounts and Payments
Customer Service Guide
October 27, 2010
Accounts and Payments 

Invoice Options 

Original invoices can be provided

  • EITHER traditionally by post (default)
  • OR by online download using My OOCL Center
  • OR by EDI 
Copy invoices can be provided

  • By online download using My OOCL Center 
  • AND / OR via our system as an automated PDF email attachment (can only be activated for all invoices, so is not appropriate for ad-hoc requests)
Feel free to discuss your exact requirements with our Customer Service or Accounts Receivable teams.

Invoice Queries

 

Please email invoice queries to OSABFIN within 7 days of invoice receipt. So that your query is dealt with quickly, please include appropriate evidence to support the claimed rates, for example a copy of the quotation from OOCL, or a Quotation or Service Contract reference number.

Payment Method

Payments should be made in invoice currency only. Whilst our preferred method of payment is bank transfer, we can accept GBP payments by cheque.  Cheques must be received and cleared funds available in our account, prior to release being given. All payments in foreign currency must be made by bank transfer. Please forward remittance advices to OSABFIN. Our bank details are:

Account Name: Orient Overseas Container Line Ltd, C/O OOCL (Sweden) AB
Bank: Nordea
SWIFT: NDEASESS
SEK Account
Bank Address: Ostra Hamngatan 16, 411 09  Gothenburg
Account No.:  5607-1541 (GIRO) 39511702955 (account)
Sort Code:  393000
IBAN:  SE3930000000039511702955
USD Account
Bank Address: Ostra Hamngatan 16, 411 09  Gothenburg
Account No.: 39511702955
Sort Code: 393000
IBAN: SE3930000000039511702955
EUR Account
Bank Address: Ostra Hamngatan 16, 411 09  Gothenburg
Account No.: 39511702955
Sort Code: 393000
IBAN: SE3930000000039511702955

Our VAT number is SE556662802901, EORI number SE5566628029

Credit Accounts

If you have credit with us, please be reminded that the period for which credit is agreed is calendar days from the date of vessel departure for export, or the date of vessel arrival for imports, not from invoice date. Demurrage and / or Detention invoices are due immediately, and do not fall under your credit agreement. Failure to keep within agreed credit terms may result in the account being placed on temporary stop or credit being revoked.

Account on Stop

The decision to place an account on stop is not taken lightly, however we do expect our customers to keep to the agreed terms. In the event an account is not kept up-to-date and goes on stop, we will no longer be able to release export Bills of Lading, or deliver or release import cargo until the account is brought up-to-date.

Please also be advised that any new invoice raised while the account is on stop will fall due for immediate payment, i.e. no credit will be applied to these invoices, and the Due Date will not take account of the usual credit period. Such invoices will have to be paid in addition to any other overdue invoices before the account can be taken off stop.

   
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