Export Process

Place a Booking 

Customer can place bookings with us through the following channels: 

1.       Online booking via My OOCL Centre (http://www.oocl.com/) or CargoSmart (http://www.cargosmart.com/).   
Booking Acknowledgement will be sent within 1 Hours.
Please register My OOCL Centre before making the first booking. See detail for more information

 2.       EDI Booking
Booking Acknowledgement will be sent within 1 Hours

We can handle both the EDIFACT as well as X.12 formats.  Please refer to Standard EDI Messages for implementation guides, more information about messages, formats and protocols, and other information to help you get started.   

3.       Email Booking      
Booking Acknowledgement will be sent within 4 Hours

Please fill in the Booking Order form and email the form to customer service representative for the service. 
For reefer, dangerous goods, shipper owned containers, additional forms are required. Please fill in the appropriate e-Forms  and upload to us via the Shipment Folder in My OOCL Center.   

Dangerous Goods:
It is an absolute need to comply in full with all Dangerous Goods legislation as well as full details of any Dangerous Goods as required by IMDG regulations. See also Dangerous goods classification 

 SOC Laden/Empty Shipment:-
All SOC must meet the applicable IMO container safety convention, ISO and/ or other applicable national or international safety standard.  

Awkward Cargo:-
All awkward cargo booking must be approved by those concerned parties for safety and proper handling. Therefore, completed and accurate of awkward cargo details must be provided upon booking request for approval procedures. 

Flexi-tank Shipment:-
·          Any DG in Flexi-tank shall be prohibited on vessels under OOCL operation.
·          Other prohibited commodities in Flexi-tank:
-    Petroleum, waste oil, used oil
-    Flammable liquids
-    Heavy Alkylate Benzene
-    Coconut Fatty Acid, also known as coconut oil from the Philippines
-    Flexi-tank under temperature control except beer/wine and beverages
·          For non-DG Flexi-tank will require cargo description, MSDS and Flexi-tank loading capacity for approval procedure from concerned parties. 

4.       Booking  Amendment
Submit via My OOCL Center - Service Request or Email per mentioned address’ groups 

For Booking general enquiries, please enquire via:
My OOCL Centre - http://www.oocl.com/ or
OOCL Mobile - http://m.oocl.com/ or
CargoSmart - http://www.cargosmart/

Export Documentation 

Shipping Instruction (SI) - Please submit SI to us on/ before the SI Cutoff Schedule 

Customer can submit SI to us through the following channels: 

1.       SI via My OOCL Centre (http://www.oocl.com/) or CargoSmart (http://www.cargosmart.com/).   

2.       SI via EDI    

We can handle both the EDIFACT as well as X.12 formats.  Please refer to Standard EDI Messages for implementation guides, more information about messages, formats and protocols, and other information to help you get started.   
Draft B/L will be available within 12 working hours upon receipt of complete SI 

3.       eSI (Excel Unified Template)  

Customer can submit eSI to a mailbox under OOCL Unified SI template (attachment for reference) to speed up SI processing time. Please send email to [email protected] to setup simple eSI solution mailbox. 

4.       SI via eMail form 

Please fill in the SI Template form and email the form to [email protected]. 
Draft B/L will be available within 1 working day upon complete S.I. is submitted. 

Shipment Folder and Bill of Lading Document Manager in My OOCL Center let you manage your B/L process with OOCL online.  OOCL can upload draft B/L in order for you to quickly view the content, request changes, and accept your draft documents, reducing phone and fax costs.  

5.       Draft B/L Revision  

Please send requirement of amendment to our team by separate from Service Trade and Container Type as following:- 

      -   All shipments to Intra Asia:  [email protected]
      -   All shipments to Europe and Australia: [email protected]
      -   All shipments to America and Canada: [email protected]
      -   All shipments of Reefer Container: [email protected]

6.       Issuance of Original Bill of Ladings (OB/Ls) or Sea Waybill (Express Bill) 

For complete SI received before the vessel sailed, the OB/L will be ready for collection within 24 hours after vessel sailed. 
For complete SI received after vessel sailed, the OB/L will be ready for collection within 24 hours after submission of the complete SI. 

You may obtain OB/Ls or Sea Waybill by:

·         On-Line Print through My OOCL Center. See details in BL Document Manager  

Bill of Lading Document Manager in My OOCL Center let you manage your B/L process with OOCL online. You can then print your original B/L, sea waybills, or copy B/L conveniently from your own office, eliminating unnecessary courier costs.   

·         Express Channel for Credit customers and Non-credit customers (who are using money transfer / TT via Siam Commercial Bank)  

Through the Express Channel, please send details of Bill of Lading which need to pick up to [email protected] at 1 day in advance.