At OOCL our aim is to 'take your business personally', and continually improve the quality of service that we provide.
One way in which we can do this is to increase the accuracy of our invoicing. It will save both you and OOCL time on unnecessary administration if the correct rate is applied first time.
In order for us to do this, we ask for your help.
When you have made the decision to book your cargo with us, please let our export customer service booking teams know the unique rate agreement reference.
This reference will always be supplied by OOCL's Sales people to the party who negotiated the rates, and could be in the form of a:
- Quotation Reference Number (for example ABC 00123v01)
- Service Contract Number (for example FE0612345)
- CSO Number (for example LEV06789002v01)
We appreciate that the person or company making the booking may not be the same as the party quoted. However we ask that you obtain the reference from them; this will save time and help us issue high quality accurate invoices.
Importers who negotiate rates in the UK are also asked to communicate the rate agreement number to their suppliers or agents who make bookings with OOCL overseas.
Thank you for your help and understanding.
