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Chicago, IL
Local Contacts

CHICAGO CUSTOMER SERVICE CENTER 

North America Customer Service Handling Structure

Office Address & Office Hour
Contact Information
Support Services
Emergency Contacts After Office Hours
Management Team Contact Information

Office Address

Chicago Office

OOCL (USA) Inc.
801 Warrenville Road
Suite 300
Lisle, IL 60532

Tel: (1) 630 645-9120

Office Hours
Mon - Fri : 07:30 - 17:00 Central Time

Contact Information

Scope Email Phone Number
General Import Inquiries [email protected] (1) 888 388-6625
General Export Inquiries [email protected]
Reefer Export Inquiries [email protected]
Project and Oversized Cargo [email protected]

Support Services

Scope Email Phone Number
Export Documentation [email protected] or [email protected] (1) 800 822-6625
Rate Inquiries [email protected] (1) 888 888-6625
Sales Inquiries [email protected]

Emergency Contacts After Office Hours

Scope Key Contact Mobile/Cell Number
Customer Service Export Heidi Rivera (1) 773 957-9496
Kim Morse (1) 331 305-0680
Customer Service Import Heidi Rivera (1) 773 957-9496
Lisa Anthony (1) 331 213-0870
Operations Michael O'Morchoe (1) 925 413-2014
Karl Borgens (1) 925 786-7518
Sales - Outbound John Pierotti (1) 847 800-6115
Sales - Inbound Peter Collett (1) 773 332-6959
Human Resources Terry Buscarini (1) 630 452-8278

Management Team Contact Information

Scope Contact Name Email Phone Number
Customer Service Heidi Rivera [email protected] (1) 630-645-9251
Operations Michael O'Morchoe [email protected] (1) 801 302-6962
Karl Borgens [email protected] (1) 630-645-9167
Sales, Outbound Peter Sanders [email protected]  (1) 281-419-4271
Sales, Inbound Peter Collett [email protected] (1) 630-645-9257
Human Resources Terry Buscarini [email protected] (1) 630 645-9120

For information about this page, please contact North America Webmaster [email protected]

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