Carrier will make diligent effort to execute the request but will not be responsible if such service is operationally impractical or cannot be provided.

Definition of Diversion:

A change in the original billed destination which may or may not include a change in Consignee and/or Order Party.

A change in Consignee and/or Order Party alone is not considered as diversion of cargo.

A change in delivery mode at a destination port/point from SDD to CY or CY to SDD shall not be considered as a diversion. 

Exception:
[End through Feb 1 2016]
For “Europe and the Mediterranean from/to Europe, Mediterranean,Mexico, Canada & USA via Canada”: If cargo has been discharged as per the terms of the bill of lading and the shipper or consignee requested extended delivery this is not considered as diversion of cargo.

[Effective from Feb 2 2016]
In European Countries:If cargo has been discharged as per the terms of the bill of lading and the shipper or consignee requested extended delivery this is not considered as diversion of cargo.
Limitation on Diversion:

Diversion of cargo only applies to full Bill of Lading quantities or full container loads only.

Notice Period for Diversion:

Request for diversion of cargo must be received in writing by the carrier at least 2 business days prior to (1) the arrival of vessel at an interchange/discharge port or (2) dispatching from the destination interchange terminal for intermodal cargo as long as the original destination interchange terminal does not change as a result of the request for diversion.

Cancellation of Request for Diversion of Cargo:

If shipper requests delivery of cargo back to the original bill of lading destination after the original diversion of cargo request is accepted by carrier, it shall be considered as an additional diversion of cargo request, and an additional charge for cargo diversion shall be assessed. Under no circumstance shall the diversion of cargo charge will be refunded in the event of cancellation made by the requesting party.

Charges for Diversion of Cargo:

1. Diversion of Cargo charge does not include fee for re-issuance of Bill of Lading which, if applicable, will be charged separately.

2. All extra costs incurred for diversion of cargo, including but not limited to re-stowage, re-positioning, load or discharge costs, detention and/or demurrage costs, or inland haulage shall be for the account of cargo and/or the party request for the diversion, to be paid in full prior to release of cargo.

An administration fee will be assessed as USD200 per bill of lading for account of cargo. In the event diversion of cargo requests re-stowing of container, the admin fee: USD500 per bill of lading will be charged.

If an inland rate is not filed prior to the rate date of the cargo, then the rule “omission of applicable inland rate” outlines the process.

Effective from Aug 22 2013:
For cargo from Canada/ from USA via Canada to Europe and Mediterranean only, a change in destination shall be subject to the diversion administration fee of a maximum of USD 200 and in the event diversion of cargo requests re-stowing of container,the admin fee a maximum of USD 500 per bill of lading will be charged.

Cargo will be re-rated and billed based on the diverted shipment in accordance with the governing tariffs, and/or service contract if applicable, at the time of shipment.