2. Release Order/ Delivery Order Collection
After receiving our Arrival Notice or upon vessel arrival, whichever is earlier, you can come to our counter to collect the Release Order and Delivery Order for FCL and LCL shipment respectively.
For detail of South China's Cargo delivery arrangement, please refer to attached on Chinese Version.
Please settle the collect charges by the following payment methods
After payment, please bring the following documents to our counter office** in exchange for the Release Order or Delivery Order :
- Original Bill(s) of Lading with proper endorsement; Or
- Sea Waybill copy with proper endorsement; Or
- Letter of Bank Guarantee ; Or
- Letter of Indemnity - if shipment under Sea Waybill without endorsement or under telex release; And
- Company chop
- Original bank pay-in receipt
- Import License/ Permit if required
**In order to save your waiting time, you are also encouraged to visit our counter during non-peak hours, i.e. 0830 to 0930 and 1400 to 1500**.
3. Request for Payable Elsewhere
Customer can settle the freight and charges at a third office other than the shipment place of receipt (POR) and final destination (FND) countries.
Customer should provide their payment instruction at origin during Shipping Instruction (SI) submission to specify which payments are intended to be settled by which company at which location.
If payment is to be settled in Hong Kong/South China by your company, please simply follow the steps below:
- Upon receiving our invoice, you can direct bank-in the charges into our designated bank accounts. For more information on the payment methods, you can refer to the payment method section for your easy to arrange payment settlement.
- After settling the payment, please send the bank-in slip to our respective mailboxes listed as below.
- For payment settled in South China, if your company needs us to provide value-added tax invoice, please fill in the Tax Invoice Application form and send back to our financial department.
Remarks:
All Payable Elsewhere shipment are subject to Freight Handling Fee (FHF), if any. For charge details please refer to our local surcharges list which posted in www.oocl.com.
4. "E-to-Pick" Service
We understand that your time is essence. To minimize your waiting time at the counter, you are encouraged to use our “E-to-Pick Service” when you have five or more documents to pick up.
- Simply email to [email protected] with using the following standard template ( outlook / rich text format ) for appointment registration.
- A ticket number will be returned to your mail box in due course;
- Quote this registration number at our designated counter for document pick up.
- Your document will be processed in first priority
5. Urgent Counter Service on Saturday
To meet your urgent business needs during Saturday, Hong Kong counter service will be served for handling your URGENT documents(*) with appointment only. Customers are required to email us at [email protected] by using our standard template ( outlook / rich text format ) with one working day on/ before 16:30 P.M. in advance of every Saturday for appointment registration. A ticket number will be returned to your mailbox in due course. Please simply quote this registration number at HKG designated counter within the fixed appointment time for picking up your documents smoothly.
(*) Urgent Service (Import)
- Exchange of Release Order
(only applicable if arrival notice is received in Friday and the shipment arrivals Hong Kong during the same weekend with urgency to pick up the container)
